FAQs

"Whoops! It looks like you don't have access..." What next?

You might see this when you try to visit your ServeHQ account. If you do, that means you don't have account permissions to access TrainedUp or HuddleUp (or both). Of course, if you can't access Train…

Scott Magdalein
Updated 6 months ago by Scott Magdalein

Automatically Send Course Completion Data to Planning Center

If you use Planning Center and have connected your Planning Center account to your ServeHQ account, you have the ability to send course completion data back to your Planning Center account automatica…

Scott Magdalein
Updated 7 months ago by Scott Magdalein

Can I integrate TrainedUp with my Church Management System?

Can I integrate TrainedUp with my Church Management System? TrainedUp has several built-in features (including our new open API) that make it easier than ever to integrate with any Church Management…

Benjamin Staton
Updated 1 year ago by Benjamin Staton

Can TrainedUp produce our videos?

Yes! TrainedUp can help you produce your training videos. Please contact our customer support for more information.

Elizabeth Smith
Updated 2 months ago by Elizabeth Smith

I never received my email to log in to my account. What do I do?

You never received an email from ServeHQ to log in? We can help! Possible Solutions. Here are a few things you can check to help you get logged in: Did the email go to your junk mail? If this is the…

Benjamin Staton
Updated 1 year ago by Benjamin Staton

Is there a limit for modules in a course or questions in a module?

Yes! One of the only places we have limits inside of TrainedUp is with our modules and questions. Each course you create can have up to 50 modules in it. You can have up to 10 questions in every modu…

Benjamin Staton
Updated 1 year ago by Benjamin Staton

What's the best way to share a course with my team or a team member?

Getting your team engaged in training is vital. After all, if people aren't logging in, watching videos, answering questions, and saving their progress, then TrainedUp isn't very useful. We've worked…

Benjamin Staton
Updated 1 year ago by Benjamin Staton

Why can't I or another user save our answers?

Leaders over ministry areas or those with the special permissions in the system, have the capability to be enrolled in courses and submit their answers. With that being said, there are two scenarios…

Benjamin Staton
Updated 1 year ago by Benjamin Staton

Why do my users get emails every Friday?

All users enrolled in a course that they have not yet completed will receive an email every Friday as a reminder to complete the course until they finish it. The email will have a link they can use t…

Aimee Scott
Updated 7 months ago by Aimee Scott

Why does it say "That email address is already in use"?

There are two reasons you would receive a "That email address is already in use" error when adding a new user into your TrainedUp account. The email is tied to another user within your ministry. Many…

Benjamin Staton
Updated 1 year ago by Benjamin Staton

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