TrainedUp Support
I'm a TrainedUp Leader
Getting Started
Adding a Logo to Your TrainedUp Site
Bulk User Features
Checking a Team Member's Progress and Reporting Automation
Creating Tracks
Creating a Course from Scratch
Creating a Module
Creating and Using Categories
Enrolling People in Courses
How to Add People to Your Account
How to Use Groups and Campuses
Importing Team Members in Bulk
Importing a Course or Module from the TrainedUp Library
Multileader features for our Multisite Plan
The Difference Between Listed and Unlisted Courses
Viewing Reports and Team Member's Answers
How to's
Adding Notes and Files
How to Delete a Course or a Module
How to Increase Engagement in Your TrainedUp Courses
How to duplicate a course or module
How to import people from Planning Center
How to remove a user from a training course
How to reorder modules
How to send a course link
How to use group signups
What settings should I use for Vimeo videos?
Best Practices and Tips
How to write compelling course questions
Making great webcam training videos
Planning your course from scratch
What's the ideal video length?
FAQs
"Whoops! It looks like you don't have access..." What next?
Automatically Send Course Completion Data to Planning Center
Can I integrate TrainedUp with my Church Management System?
Can TrainedUp produce our videos?
I never received my email to log in to my account. What do I do?
Is there a limit for modules in a course or questions in a module?
What's the best way to share a course with my team or a team member?
Why can't I or another user save our answers?
Why do my users get emails every Friday?
Why does it say "That email address is already in use"?
General support and pricing questions
Can I talk to someone on the phone?
Can I use multiple coupon codes?
What pricing option is right for my needs?
What size should my course image be?
I'm a TrainedUp Team Member
Accessing Your TrainedUp Account
Adding an Avatar to Your Account Profile
Adjusting Your Notification Settings
Changing Your Email on Your Account
Changing your name in your account
How to create an account in your church's TrainedUp site
I never received my email to log in to TrainedUp. What do I do?
What is the difference between My Courses and All Courses on my home page?
HuddleUp Support
I'm a HuddleUp Leader
HuddleUp Posts
Archiving a Post and Disabling Comments
Creating a Post
How to Send a HuddleUp Post to People in a TrainedUp Course
Managing a Post
Post Notifications
Reminding Users of a Post
User Management
Edit your Leader Profile
Editing a Team Member's Information
How to Add People to your HuddleUp Account
How to Import People from Planning Center
How to use Groups and Campuses
Importing Team Members in Bulk
Logging in to your Account
HuddleUp Chat
What is the correct format for phone numbers?
I'm a HuddleUp Team Member
Accessing Your HuddleUp Account
Accessing and Commenting on Posts
Adding an Avatar to Your Profile
Changing Your Notification Settings
Changing the Email on Your Account
Changing the Name on Your Account
How do I mute comment notifications on a HuddleUp post?
Why can admins see all chat messages and post comments?
The HuddleUp App
Admin Settings
Adding a Logo to Your ServeHQ Site
Bulk User Features
Editing Your Account Information
How do I cancel or suspend my ServeHQ software subscription?
How do I change my account URL?
How do I change my plan?
How do I delete a user from my account?
How do User Permissions work?
How to Use the Open API
How to create a followup
How to edit a followup
How to get receipts of past payments
How to update your credit card information
Who has access to followups?
- All Categories
- HuddleUp Support
- I'm a HuddleUp Leader
- User Management
- Logging in to your Account
Logging in to your Account
Updated
by Aimee Scott
We have made it easy to access your account by using a feature called Smart Links.
How Smart Links work:
You and your team can access your account by going to https://app.servehq.church/login or by going to your ministry's ServeHQ URL (ex: https://app.servehq.church/YOURCHURCH) and pressing the Sign In button under the navigation bar on the left hand side of the screen. From either place, simply enter the email associated with the account. This will send a Smart Link to your email that you can click to automatically sign you into your HuddleUp account. No passwords necessary. Just a single click from an email. This link will also remember your computer and keep you signed in for up to one year. If you access HuddleUp from a new device or sign out of your account, you'll simply need to request a new smart link by going to https://app.servehq.church/login or your ministry's ServeHQ URL.
Smart Links Sent Via Posts
Your team members have one additional method of signing in to their Huddle Up account. When a post is sent through an email or text, it will include a link that will automatically sign them into their HuddleUp account. If they lose this link, or it passes the one month expiration date, they can always request a new smart link like normal by going to https://app.servehq.church/login or your ministry's ServeHQ URL.
Why are there no passwords?
Our goal is to make it as easy as possible for you and your team to access your ServeHQ account! Because of that, we made HuddleUp fully password-free, so that engaging with posts is easier than ever for you and your members! You no longer have to spend time resetting team member's user names or passwords. They just click a link and they're in! You can even request a login link for them, by going to https://app.servehq.church/login and putting in their email. It's easy, quick and secure!