I'm a TrainedUp Leader
Adding a Logo to Your TrainedUp Site
Bulk User Features
Checking a Team Member's Progress and Reporting Automation
Creating a Course from Scratch
Creating a Module
Creating and Using Categories
Enrolling People in Courses
How to Add People to Your Account
How to Use Groups and Campuses
Importing Team Members in Bulk
Importing a Course or Module from the TrainedUp Library
Multileader features for our Multisite Plan
The Difference Between Listed and Unlisted Courses
Viewing Reports and Team Member's Answers
Adding Notes and Files
How to Delete a Course or a Module
How to Increase Engagement in Your TrainedUp Courses
How to duplicate a course or module
How to import people from Planning Center
How to remove a user from a training course
How to reorder modules
How to send a course link
How to use group signups
What settings should I use for Vimeo videos?
Best Practices and Tips
How to write compelling course questions
Making great webcam training videos
Planning your course from scratch
What's the ideal video length?
"Whoops! It looks like you don't have access..." What next?
Automatically Send Course Completion Data to Planning Center
Can I integrate TrainedUp with my Church Management System?
Can TrainedUp produce our videos?
I never received my email to log in to my account. What do I do?
Is there a limit for modules in a course or questions in a module?
What's the best way to share a course with my team or a team member?
Why can't I or another user save our answers?
Why do my users get emails every Friday?
Why does it say "That email address is already in use"?
General support and pricing questions
Can I talk to someone on the phone?
Can I use multiple coupon codes?
What pricing option is right for my needs?
What size should my course image be?
I'm a TrainedUp Team Member
Accessing Your TrainedUp Account
Adding an Avatar to Your Account Profile
Adjusting Your Notification Settings
Changing Your Email on Your Account
Changing your name in your account
How to create an account in your church's TrainedUp site
I never received my email to log in to TrainedUp. What do I do?
What is the difference between My Courses and All Courses on my home page?
I'm a HuddleUp Leader
Archiving a Post and Disabling Comments
Creating a Post
How to Send a HuddleUp Post to People in a TrainedUp Course
Managing a Post
Reminding Users of a Post
Edit your Leader Profile
Editing a Team Member's Information
How to Add People to your HuddleUp Account
How to Import People from Planning Center
How to use Groups and Campuses
Importing Team Members in Bulk
Logging in to your Account
What is the correct format for phone numbers?
I'm a HuddleUp Team Member
Accessing Your HuddleUp Account
Accessing and Commenting on Posts
Adding an Avatar to Your Profile
Changing Your Notification Settings
Changing the Email on Your Account
Changing the Name on Your Account
How do I mute comment notifications on a HuddleUp post?
Why can admins see all chat messages and post comments?
The HuddleUp App
Adding a Logo to Your ServeHQ Site
Bulk User Features
Editing Your Account Information
How do I cancel or suspend my ServeHQ software subscription?
How do I change my account URL?
How do I change my plan?
How do I delete a user from my account?
How do User Permissions work?
How to Use the Open API
How to create a followup
How to edit a followup
How to get receipts of past payments
How to update your credit card information
Who has access to followups?
Updated by Scott Magdalein
Part of our purpose in building HuddleUp isn't just to build another communication tool that works exactly like other tools. Ministries have unique needs and we’ve designed HuddleUp to meet them.
One of those unique needs is safety and accountability in digital communication. It has been shown that about 40% of pastors have engaged in an affair while being in ministry and that roughly 1 in 4 girls and 1 in 6 boys will be sexually abused before turning 18. While we know that communication tools don’t hold all of the blame, they have made it far too easy for inappropriate conversations to happen between pastors and lay people or between adult leaders and students due to no built-in accountability.
For a long time, many churches have kept restrictive communication policies in an effort to safeguard the church. Usually, these policies simply forbid direct communication between ministry leaders and members of the opposite sex and minors.
While we can certainly understand the heart behind these policies, we believe that forbidding communication altogether hinders ministry effectiveness. The solution isn't to stop communicating. The solution is a better tool that makes it safe for everyone to communicate without worrying about age or gender.
That's why HuddleUp allows some account admins to see all chat messages and post comments forever. Admins who have been given this specific permission are able to search, access, read, and participate in all chats and posts.
Our hope is that open and safe communication with HuddleUp helps your ministry to be more efficient and effective.